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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Harriet Dunston-Johnson

Harriet Dunston-Johnson

January 10, 2025

5  out of  5
rating by Harriet Dunston-Johnson
"I just want to say thank you Mogi for your help with my account at State Farm this afternoon. You are so kind, professional, and courteous. Mogi, I truly appreciate you so very much."
We responded:
"Thank you, Harriet, for sharing your experience with us! I'm delighted to hear that Mogi was able to assist you with such kindness and professionalism. We truly appreciate your acknowledgment of Mogi's efforts. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
Profile photo of BARENDA KIMBLE

BARENDA KIMBLE

January 8, 2025

5  out of  5
rating by BARENDA KIMBLE
"Rosa made making my payment very easy! She was quick and friendly. I received my confirmation within minutes. Great service!"
We responded:
"Thank you for the positive feedback. We are happy to help you with your Insurance needs."
Profile photo of xocoo B

xocoo B

January 8, 2025

5  out of  5
rating by xocoo B
"Mogi is always kind. Working with her was efficient and professional, solving problems quickly, and effectively. It was a worthwhile experience. I highly recommend her."
We responded:
"Thank you for your wonderful feedback! I'm delighted to know that Mogi provided you with efficient and professional service. Her ability to solve problems quickly and effectively is truly commendable. We appreciate your recommendation and look forward to assisting you with any other insurance needs!"
Profile photo of Rex Schaffer

Rex Schaffer

January 7, 2025

5  out of  5
rating by Rex Schaffer
"Mikey is a great agent, I’ve recommended him to many people!"
We responded:
"Thank you, Rex, for your wonderful feedback! I'm happy to know that Mikey has made such a positive impact and that you've been recommending him to others. It's great to have him as part of our team. "
Profile photo of Kate Bentayebi

Kate Bentayebi

January 6, 2025

5  out of  5
rating by Kate Bentayebi
"It was great working with Jason. He is very knowledgeable."
We responded:
"Thank you, Kate, for sharing your experience! I'm happy to hear that Jason's knowledge made a positive impact during your time with us. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!"
Profile photo of Briana Paylor

Briana Paylor

January 3, 2025

5  out of  5
rating by Briana Paylor
"I got my insurance today and it was a great experience. No hassle and I am very happy with my policy and the customer service."
We responded:
"We love seeing reviews like this, Briana Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Profile photo of Brenda Oliver

Brenda Oliver

December 27, 2024

5  out of  5
rating by Brenda Oliver
"Excellent customer service, polite and courteous!!!"
We responded:
"Thank you, Brenda, for your wonderful feedback! I'm glad you found our customer service to be polite and courteous. If you ever have any questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of Patricia Levay

Patricia Levay

December 23, 2024

5  out of  5
rating by Patricia Levay
"Mogi was very friendly & efficient in handling my claim. Thank you State Farm for promptly cutting my check. Thank you Mogi for guiding me with documents so I could receive the check."
We responded:
"Thank you, Patricia, for sharing your positive experience! I'm glad to hear that Mogi was friendly and efficient in handling your claim. It's wonderful to know that the process went smoothly and you received your check promptly. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of Kelly Polek

Kelly Polek

December 23, 2024

5  out of  5
rating by Kelly Polek
"Very responsive"
We responded:
"Thank you, Kelly, for your feedback! I'm glad to hear that you found our responsiveness to your satisfaction. If you have any more questions or need further assistance, feel free to reach out anytime."
Profile photo of Ronald Singleton Jr

Ronald Singleton Jr

December 17, 2024

5  out of  5
rating by Ronald Singleton Jr
"The customer service is always excellent."
We responded:
"Thank you, Ronald, for your wonderful feedback! I'm glad to know that our customer service consistently meets your expectations. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
Profile photo of Keith Winfield

Keith Winfield

December 13, 2024

5  out of  5
rating by Keith Winfield
"Mogi give excellent service! Been with state farm sonce the eighties and I love Alexander Brown team!"
We responded:
"Maria strives to provide you with the customer care that you deserve, Keith! It is our pleasure to be able to assist you with any of your insurance questions or needs and we look forward to doing so for many years to come! We thank you for the wonderful review and kind words that make our day!"
Profile photo of Prince Kwasi Mensah

Prince Kwasi Mensah

December 13, 2024

5  out of  5
rating by Prince Kwasi Mensah
"I needed access to some important insurance information as soon as possible. Teresa was able to coordinate the collection of the information in record time. I give her 5/5 for going above and beyond in customer service."
We responded:
"Prince, thank you for sharing your experience! I'm glad Bianca could assist you with your billing issue. Her patience, professionalism, and personable approach are truly commendable. It's wonderful to know that she was able to resolve the matter smoothly for you. If you need any further assistance, feel free to reach out to our office anytime. - Alexander Brown - State Farm Insurance Agent, Columbia, MD"
Profile photo of Maria Maria

Maria Maria

December 11, 2024

5  out of  5
rating by Maria Maria
"I want to highlight the assistance provided to me by Mogi. I resolved the problem and also had the copy of my insurance sent to the party that requested it. I appreciate it. Thank you!"
We responded:
"Thank you, Maria, for your kind words! I'm happy to know that Mogi was able to assist you effectively and that your issue was resolved smoothly. We're grateful for your appreciation and are always here to help with any future needs."
Profile photo of Veronica Sieckman

Veronica Sieckman

December 3, 2024

1  out of  5
rating by Veronica Sieckman
"If I could give zero stars, I would. My entire experience from start to finish was 0/10, including the cancellation process of my policies. Customer service through this office needs work— whoever answers the phone has the personality of a soggy poptart. I’m 28 years old and somehow was paying on a Life Insurance policy I had no idea about until I was in the process of canceling. This close 🤏🏻 to going through the BBB. Stay tuned."
We responded:
"Hello Veronica. I am very sorry you did not have a great experience with our agency. I would love the opportunity to discuss this with you. Please email me at Alex@alexbrownSF.com so we can set up a time to talk. – Alex"
Profile photo of Naj Noori

Naj Noori

November 21, 2024

5  out of  5
rating by Naj Noori
"I had an excellent experience with teresa annis. Teresa Annis went above and beyond to help me find the perfect solution.I’m very pleased with the service I received from Teresa annis. She was extremely knowledgeable, professional, and patient, answering all of my questions and guiding me through the process step by step. I truly appreciate her attention to detail and willingness to go above and beyond. I highly recommend Alex brown to anyone looking for reliable and trustworthy insurance services!”"
We responded:
"Naj, thank you for sharing your wonderful experience with Teresa! I'm glad to hear that she provided you with knowledgeable, professional, and patient service. It's great to know she guided you through the process and addressed all your questions. We truly appreciate your recommendation and are grateful to have Teresa on our team. If you need any further assistance, our office is always here to help. - Alexander Brown - State Farm Insurance Agent, Columbia, MD"
Profile photo of Cheryl Dammons

Cheryl Dammons

November 18, 2024

1  out of  5
rating by Cheryl Dammons
"Team appears disorganized and is slow to follow up. It is hard to reach a live person, but even still, no follow up. I did not select this agent, my account was transferred when my last agent retired so that may be a part of the challenge."
We responded:
"Hello. We are so sorry about your experience! We hold a meeting every Monday from 10am-10:30am. We did see you called during that time and we immediately returned your call. We were able to handle your request but please let us know if there is anything we can do for you in the future. Have a great day. – Alex"
Profile photo of Ellen Cohn

Ellen Cohn

November 12, 2024

5  out of  5
rating by Ellen Cohn
"Every question is answered quickly- Best customer support and service! And honestly I have checked around and for the business I am in I get the best pricing and coverage."
We responded:
"Ellen, thank you for your wonderful review! I'm glad to know that our team has been able to provide quick answers to your questions and that you're satisfied with our customer support and service. It's great to hear that our pricing and coverage meet your business needs. We're always here to assist you with any future needs or questions. - Alexander Brown - State Farm Insurance Agent, Columbia, MD"
Profile photo of Tom Greaney

Tom Greaney

November 6, 2024

5  out of  5
rating by Tom Greaney
"Yesterday dropped by SF office to make three payments, unfortunately SF computer system was down. Mogi B. accepted my payment checks, and later forwarded receipts after system restored. Very courteous and professional."
We responded:
"Tom, thank you for your kind words! I'm glad Mogi was able to assist you with your payments despite the system being down. We strive to provide courteous and professional service, and it's great to know that Mogi exemplified that. If you need any further assistance, feel free to reach out anytime. - Alexander Brown - State Farm Insurance Agent, Columbia, MD"
Profile photo of Mallace Addow

Mallace Addow

November 5, 2024

5  out of  5
rating by Mallace Addow
"The representative Mogi was very helpful, and aided me in finding a solution to my issues."
We responded:
"Mallace, thank you for your wonderful review! I'm glad to hear that Mogi was able to assist you effectively and find a solution to your issues. We strive to provide great service, and it's great to know that Mogi's efforts made a positive impact. - Alexander Brown - State Farm Insurance Agent, Columbia, MD"
Profile photo of paola balderrama

paola balderrama

November 1, 2024

5  out of  5
rating by paola balderrama
"Natalya Y Diana Escobar unas de las mejores persona que siempre estan disponibles para ayudar a los demas. Excelente servicio y compañia para el seguro de carros. Si no hablas pefectetamente el ingles siempre estan ellas para ayudarte entender y resolver el problema del seguro de carro O ya sea accidente de carro. La mejor compañia de seguro de carro que tengo. Muchas gracias a los 2 siempre!"
We responded:
"Paola, Gracias por tus amables palabras sobre Natalya y Diana. Me alegra saber que siempre están disponibles para ayudarte y que te sientes satisfecho con nuestro servicio de seguros de carros. Nos enorgullece tener un equipo que puede asistir a nuestros clientes en su idioma y resolver cualquier problema que puedan tener. ¡Estamos aquí para cualquier cosa que necesites en el futuro! - Alexander Brown - State Farm Insurance Agent, Columbia, MD"
Profile photo of Anthony

Anthony

November 1, 2024

5  out of  5
rating by Anthony
"Excellent staff at this location! Anytime I need assistance, they’re always happy and eager to assist me to make sure I’m satisfied!"
We responded:
"Anthony, thank you for your wonderful review! I'm glad to know that our staff has been able to assist you whenever needed. Your satisfaction is our priority, and it's great to see that reflected in your experience. If you ever need further assistance, we're always here to help. - Alexander Brown - State Farm Insurance Agent, Columbia, MD"
Profile photo of margo Johnson

margo Johnson

October 24, 2024

5  out of  5
rating by margo Johnson
"I spoke with Bianca today. She was very pleasant and courteous to speak with and she was able to fully address my concerns. Very knowledgeable."
We responded:
"Bianca is indeed a valuable member of our team, and I'm happy she could assist you so effectively. Your kind words about her knowledge and courteous manner are much appreciated. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Alexander Brown - State Farm Insurance Agent, Columbia, MD"
Profile photo of ron armstrong

ron armstrong

October 21, 2024

5  out of  5
rating by ron armstrong
"Outstanding customer service. Very knowledgeable and professional. Extremely thorough in putting the jargon into layman's terms without making you feel rushed. and ellos hablan espanol"
We responded:
"Ron, thank you for your wonderful review! I'm glad you appreciated our customer service and found our explanations clear and thorough. It's great to know that our team could assist you without making you feel rushed. We're also happy to offer services in Spanish to better serve our community. If you have any further questions, don't hesitate to reach out. - Alexander Brown - State Farm Insurance Agent, Columbia, MD"
Profile photo of Glyne & Elsie Weekes

Glyne & Elsie Weekes

October 9, 2024

5  out of  5
rating by Glyne & Elsie Weekes
"We had a very pleasant and productive experience with Magi Bayanbulag . We came into the office not understanding a document we received. She immediately greeted us with warmth and kindness. She was very patient in explaining what we needed to do. I wish more companies would hire more people like her."
We responded:
"Thank you, Glyne and Elsie, for sharing your experience! I'm happy to hear that Magi provided you with such warm and patient assistance. We are grateful to have her on our team, and it's wonderful to know she made your visit productive and pleasant. If you have any more questions or need further help, please don't hesitate to reach out. - Alexander Brown - State Farm Insurance Agent, Columbia, MD"
Profile photo of Elizabeth Boyed

Elizabeth Boyed

October 7, 2024

5  out of  5
rating by Elizabeth Boyed
"Best customer service I have received. Friendly, quick, and always looking for the best bundles for you. Jason was great to work with and would highly recommend asking for him specifically if you call in."
We responded:
"Elizabeth, thank you for your wonderful review! I'm happy to know that you received excellent customer service and found our team friendly and efficient. Jason will be glad to hear your kind words. We always aim to find the best bundles for our clients. If you need any further assistance, don't hesitate to reach out! - Alexander Brown - State Farm Insurance Agent, Columbia, MD"