State Farm® Insurance Agent Alexander Brown
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Veronica Sieckman
December 3, 2024
1
out of
5
rating by Veronica Sieckman
"If I could give zero stars, I would. My entire experience from start to finish was 0/10, including the cancellation process of my policies. Customer service through this office needs work— whoever answers the phone has the personality of a soggy poptart. I’m 28 years old and somehow was paying on a Life Insurance policy I had no idea about until I was in the process of canceling. This close 🤏🏻 to going through the BBB. Stay tuned."
We responded:
"Hello Veronica. I am very sorry you did not have a great experience with our agency. I would love the opportunity to discuss this with you. Please email me at Alex@alexbrownSF.com so we can set up a time to talk. – Alex"
Naj Noori
November 21, 2024
5
out of
5
rating by Naj Noori
"I had an excellent experience with teresa annis. Teresa Annis went above and beyond to help me find the perfect solution.I’m very pleased with the service I received from Teresa annis. She was extremely knowledgeable, professional, and patient, answering all of my questions and guiding me through the process step by step. I truly appreciate her attention to detail and willingness to go above and beyond. I highly recommend Alex brown to anyone looking for reliable and trustworthy insurance services!”"
We responded:
"Naj, thank you for sharing your wonderful experience with Teresa! I'm glad to hear that she provided you with knowledgeable, professional, and patient service. It's great to know she guided you through the process and addressed all your questions. We truly appreciate your recommendation and are grateful to have Teresa on our team. If you need any further assistance, our office is always here to help. - Alexander Brown - State Farm Insurance Agent, Columbia, MD"
Cheryl Dammons
November 18, 2024
1
out of
5
rating by Cheryl Dammons
"Team appears disorganized and is slow to follow up. It is hard to reach a live person, but even still, no follow up. I did not select this agent, my account was transferred when my last agent retired so that may be a part of the challenge."
We responded:
"Hello. We are so sorry about your experience! We hold a meeting every Monday from 10am-10:30am. We did see you called during that time and we immediately returned your call. We were able to handle your request but please let us know if there is anything we can do for you in the future. Have a great day. – Alex"
Ellen Cohn
November 12, 2024
5
out of
5
rating by Ellen Cohn
"Every question is answered quickly- Best customer support and service! And honestly I have checked around and for the business I am in I get the best pricing and coverage."
We responded:
"Ellen, thank you for your wonderful review! I'm glad to know that our team has been able to provide quick answers to your questions and that you're satisfied with our customer support and service. It's great to hear that our pricing and coverage meet your business needs. We're always here to assist you with any future needs or questions. - Alexander Brown - State Farm Insurance Agent, Columbia, MD"
Tom Greaney
November 6, 2024
5
out of
5
rating by Tom Greaney
"Yesterday dropped by SF office to make three payments, unfortunately SF computer system was down. Mogi B. accepted my payment checks, and later forwarded receipts after system restored. Very courteous and professional."
We responded:
"Tom, thank you for your kind words! I'm glad Mogi was able to assist you with your payments despite the system being down. We strive to provide courteous and professional service, and it's great to know that Mogi exemplified that. If you need any further assistance, feel free to reach out anytime. - Alexander Brown - State Farm Insurance Agent, Columbia, MD"
Mallace Addow
November 5, 2024
5
out of
5
rating by Mallace Addow
"The representative Mogi was very helpful, and aided me in finding a solution to my issues."
We responded:
"Mallace, thank you for your wonderful review! I'm glad to hear that Mogi was able to assist you effectively and find a solution to your issues. We strive to provide great service, and it's great to know that Mogi's efforts made a positive impact. - Alexander Brown - State Farm Insurance Agent, Columbia, MD"
paola balderrama
November 1, 2024
5
out of
5
rating by paola balderrama
"Natalya Y Diana Escobar unas de las mejores persona que siempre estan disponibles para ayudar a los demas. Excelente servicio y compañia para el seguro de carros. Si no hablas pefectetamente el ingles siempre estan ellas para ayudarte entender y resolver el problema del seguro de carro O ya sea accidente de carro. La mejor compañia de seguro de carro que tengo. Muchas gracias a los 2 siempre!"
We responded:
"Paola, Gracias por tus amables palabras sobre Natalya y Diana. Me alegra saber que siempre están disponibles para ayudarte y que te sientes satisfecho con nuestro servicio de seguros de carros. Nos enorgullece tener un equipo que puede asistir a nuestros clientes en su idioma y resolver cualquier problema que puedan tener. ¡Estamos aquí para cualquier cosa que necesites en el futuro! - Alexander Brown - State Farm Insurance Agent, Columbia, MD"
Anthony
November 1, 2024
5
out of
5
rating by Anthony
"Excellent staff at this location! Anytime I need assistance, they’re always happy and eager to assist me to make sure I’m satisfied!"
We responded:
"Anthony, thank you for your wonderful review! I'm glad to know that our staff has been able to assist you whenever needed. Your satisfaction is our priority, and it's great to see that reflected in your experience. If you ever need further assistance, we're always here to help. - Alexander Brown - State Farm Insurance Agent, Columbia, MD"
Prince Kwasi Mensah
October 24, 2024
5
out of
5
rating by Prince Kwasi Mensah
"I had an ongoing issue with billing. Bianca was very patient, professional and personable. In the end, we were able to resolve the issue stress-free because she took charge and got to the bottom of the matter. Impressive agent - 5/5"
We responded:
"Prince, thank you for sharing your experience! I'm glad Bianca could assist you with your billing issue. Her patience, professionalism, and personable approach are truly commendable. It's wonderful to know that she was able to resolve the matter smoothly for you. If you need any further assistance, feel free to reach out to our office anytime. - Alexander Brown - State Farm Insurance Agent, Columbia, MD"
margo Johnson
October 24, 2024
5
out of
5
rating by margo Johnson
"I spoke with Bianca today. She was very pleasant and courteous to speak with and she was able to fully address my concerns. Very knowledgeable."
We responded:
"Bianca is indeed a valuable member of our team, and I'm happy she could assist you so effectively. Your kind words about her knowledge and courteous manner are much appreciated. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Alexander Brown - State Farm Insurance Agent, Columbia, MD"
ron armstrong
October 21, 2024
5
out of
5
rating by ron armstrong
"Outstanding customer service. Very knowledgeable and professional. Extremely thorough in putting the jargon into layman's terms without making you feel rushed. and ellos hablan espanol"
We responded:
"Ron, thank you for your wonderful review! I'm glad you appreciated our customer service and found our explanations clear and thorough. It's great to know that our team could assist you without making you feel rushed. We're also happy to offer services in Spanish to better serve our community. If you have any further questions, don't hesitate to reach out. - Alexander Brown - State Farm Insurance Agent, Columbia, MD"
Glyne & Elsie Weekes
October 9, 2024
5
out of
5
rating by Glyne & Elsie Weekes
"We had a very pleasant and productive experience with Magi Bayanbulag . We came into the office not understanding a document we received. She immediately greeted us with warmth and kindness. She was very patient in explaining what we needed to do. I wish more companies would hire more people like her."
We responded:
"Thank you, Glyne and Elsie, for sharing your experience! I'm happy to hear that Magi provided you with such warm and patient assistance. We are grateful to have her on our team, and it's wonderful to know she made your visit productive and pleasant. If you have any more questions or need further help, please don't hesitate to reach out. - Alexander Brown - State Farm Insurance Agent, Columbia, MD"
Elizabeth Boyed
October 7, 2024
5
out of
5
rating by Elizabeth Boyed
"Best customer service I have received. Friendly, quick, and always looking for the best bundles for you. Jason was great to work with and would highly recommend asking for him specifically if you call in."
We responded:
"Elizabeth, thank you for your wonderful review! I'm happy to know that you received excellent customer service and found our team friendly and efficient. Jason will be glad to hear your kind words. We always aim to find the best bundles for our clients. If you need any further assistance, don't hesitate to reach out! - Alexander Brown - State Farm Insurance Agent, Columbia, MD"
Sahil Gupta
October 3, 2024
5
out of
5
rating by Sahil Gupta
"I really appreciate to Mr Christian he help out and very nice or polite behavior I must recommend when ever you need possible talk to him"
We responded:
"Thank you, Sahil, for your wonderful review! I'm glad to hear that Christian was able to assist you with such politeness and professionalism. We truly appreciate your recommendation and are always here to help with any of your insurance needs. - Alexander Brown - State Farm Insurance Agent, Columbia, MD"
Andy Romero
October 3, 2024
5
out of
5
rating by Andy Romero
"Very professional"
We responded:
"Andy, thank you for your kind words! I’m glad you found our service professional. If you need any further assistance, feel free to reach out. - Alexander Brown - State Farm Insurance Agent, Columbia, MD"
Sajjad Butt
September 30, 2024
5
out of
5
rating by Sajjad Butt
"It’s been a very good experience to work with these guys they were very knowledgeable helpful and compassionate guys especially the young man name Alicea Elias he is very humble and have a very good nature definitely I will give them business in future too"
We responded:
"Thank you, Sajjad, for your wonderful review! I'm glad to hear that you had a positive experience with our team. Alicea is indeed a valuable member of our office, and I'm happy he could assist you with such humility and compassion. We appreciate your trust and look forward to continuing to serve you in the future. If you have any further needs or questions, don't hesitate to reach out. - Alexander Brown - State Farm Insurance Agent, Columbia, MD"
Brenda H.
September 26, 2024
5
out of
5
rating by Brenda H.
"Teresa was very pleasant, and resolved my issue swiftly! She was very patient and her customer support skills are excellent!"
We responded:
"Brenda, thank you for your wonderful review! I'm happy Teresa was able to resolve your issue swiftly and with such patience. Her excellent customer support skills are truly an asset to our team. If you need any further assistance, please don't hesitate to reach out. - Alexander Brown - State Farm Insurance Agent, Columbia, MD"
Manfred Ziemann
September 23, 2024
5
out of
5
rating by Manfred Ziemann
"I had a problem with insurance for over a month and nothing was accomplished by State Farm to resolve it. That is until last last Frida 9/20/24. I went in person to the State Farm office and dealt with Ms Mogi Bayanbulag. She resolved my problem within about 30 minutes. She is very capable and friendly. I will give an EXCELLENT and an A+ rating for her help."
We responded:
"Manfred, thank you for sharing your experience! I'm glad to hear that Mogi was able to resolve your insurance issue efficiently. Her capability and friendliness are truly valued in our office. We appreciate your patience and are grateful for your excellent rating. If you need any further assistance, feel free to reach out to us anytime. - Alexander Brown - State Farm Insurance Agent, Columbia, MD"
Adiel Jones
September 20, 2024
5
out of
5
rating by Adiel Jones
"It was a smooth process, Christian made sure I got the best auto insurance"
We responded:
"Thank you, Adiel! I'm glad to hear that Christian made the process smooth and ensured you got the best auto insurance. We appreciate your feedback and are here for any future needs. - Alexander Brown - State Farm Insurance Agent, Columbia, MD"
angie perini
September 19, 2024
5
out of
5
rating by angie perini
"Very helpful when I need a document or answer to something."
We responded:
"Angie, thank you for your kind words! I'm happy to know that our team has been able to assist you promptly whenever you need a document or have a question. We're here to help with any further needs you may have. - Alexander Brown - State Farm Insurance Agent, Columbia, MD"
Sam Bat
September 17, 2024
5
out of
5
rating by Sam Bat
"Switched all my insurances to Statefarm. I got better price for the same policies. Thank you bunch guys!"
We responded:
"Thank you, Sam! I'm happy you found better pricing for your policies with us. We appreciate your business and are here for any insurance needs. - Alexander Brown - State Farm Insurance Agent, Columbia, MD"
Eggie Bold
September 17, 2024
5
out of
5
rating by Eggie Bold
"My experience with this farm was smooth, I got life insurance for my husband and I transferred mine from other insurance company. I would like to emphasize that Elias Alicea, who were taking care of my case, he is professional, very kind, he knows his job, and most importantly he knows how to make customers happy! Very flexible easy to communicate,no attitude at all 😆it’s very rare in nowadays. Thank you all! Keep doing good!"
We responded:
"Eggie, thank you for sharing your positive experience with our office! I'm glad to hear that Elias provided you with professional and kind service while handling your life insurance needs. It's wonderful to know that his flexibility and communication made the process smooth for you. We appreciate your kind words and look forward to assisting you with any insurance needs. - Alexander Brown - State Farm Insurance Agent, Columbia, MD"
Alvaro Lopez
September 14, 2024
5
out of
5
rating by Alvaro Lopez
"I’ve been overpaying Allstate for years and had no idea. Christian at State Farm was able to lower my premium while increasing my coverage and applying additional discounts. He also identified errors in my previous policy"
We responded:
"Thank you, Alvaro, for sharing your experience! I'm glad Christian was able to assist you in lowering your premium while increasing your coverage and applying additional discounts. It's great to know he also identified errors in your previous policy. We're grateful for your trust and are always here to help with any future needs or questions. - Alexander Brown - State Farm Insurance Agent, Columbia, MD"
Nabil Wafeq
September 12, 2024
5
out of
5
rating by Nabil Wafeq
"I have a very great experience with Elias he wonderful person I made everything easy for me with good explaination and gave a lowest price he is a kind guy thank you so much🙏"
We responded:
"Nabil, thank you for sharing your experience! I'm glad Elias was able to make everything easy for you and provide clear explanations. It's great to know you found our pricing competitive. We appreciate your kind words and look forward to assisting you with any future needs. - Alexander Brown - State Farm Insurance Agent, Columbia, MD"
Bunny Harrison
September 10, 2024
5
out of
5
rating by Bunny Harrison
"Just wanted to take this time out personally Thank Christian For his Awesome Flexible services that he has provided to me while I was in the process of shopping for Vehicle insurance and the best reasonable price that I could maintain .The process and paperwork didn't take any time at all . Christian explained every detail and also explained all of my options and offered extensive amount of benefiting quotes not just vehicle . Life , 401k etc , I am glad to have selected a policy through State Farm MILF . Highly recommend. If anyone needs any type of quote I super highly recommend Christian to meet and exceed your need . Sending virtual hugs Thank you Christian so much ! God Bless"
We responded:
"Thank you, Bunny, for your wonderful review! I'm glad to hear that Christian provided you with flexible and efficient service while you were shopping for auto insurance. It's great that he could explain all the details and options clearly and offer beneficial quotes for various policies. We appreciate your high recommendation and virtual hugs. If you need any further assistance, our office is here to help. God bless! - Alexander Brown - State Farm Insurance Agent, Columbia, MD"