State Farm® Insurance Agent Alexander Brown

"If it's true that everyone has a bad day, it has yet to happen to me when dealing with this agency in the 5 years I've been a customer! Not only did Maria process my payment expediently, but she also made me aware of various payment options available, specific to this type of account. With the financial challenges that we all find ourselves having to deal with, knowledge is power and I thank her for empowering me with choices!!"

"Alex is an exemplary agent who embodies the true essence of selflessness in his professional life. His commitment to sharing his success and best practices with others is truly inspiring. What sets him apart is his authentic approach to work; he doesn't seek recognition or accolades but genuinely cares about the well-being and growth of his team members and customers. His leadership style is rooted in compassion, and he consistently goes above and beyond to support and uplift his colleagues. Moreover, Alex’s love for his customers is palpable in every interaction. He understands that success isn't meaningful unless it's shared, and his unwavering dedication to giving back to both his team and community serves as a shining example of what it means to be a selfless and caring professional. THANKS for sharing and making us better Alex!"

"I love how Jason took the time to talk to me about both my cars and the bundle insurance I was offered. We had great conversations about my newest vehicle purchase and how my coverage and deductibles would work, he even got me a way lower rate than my previous insurance company. I would definitely recommend to family and friends."

"UPDATE: Mr. Alexander I spoke to you when you called me yesterday after I gave the one star review. If I could leave no stars I would. I've just experienced the WORST customer service ever. I don't care if the call was recorded for training purposes. Natalie and Monica need more training. We explained to Natalie the purpose of the phone call, she leaves us on hold for 25+ minutes and does not come back on the call. The next voice we hear is Monica asking how can she help us....really! Everyone else find auto insurance elsewhere, don't deal with this insurance agency."

"I couldn't be happier with Alex's service; it's top notch! He truly gets that insurance is not a one-size-fits-all kind of thing, it's very individualized. And he does a great job of walking through various products and coverages. I really appreciate the relationship we've developed as a result. Alex isn't here to just sell insurance and move on to the next sale. The annual reviews and friendly notes dropped in the mail are a nice touch and a friendly reminder that he is always available to help. Give him a call and find out for yourself!"

"My recent interaction with this insurance office has left me profoundly disappointed and frustrated. The agent, Jason, demonstrated a shocking lack of transparency regarding policy details, including the imposition of a tracking device and/or application to monitor driving behavior via phone. This was not disclosed upfront and would have never been accepted for a mere discount. Due to this breach of trust and the subsequent refusal to address my concerns adequately, I have chosen to terminate my business relationship with this office. Attempts to secure a refund for my payments were met with further complications, showcasing a disregard for customer satisfaction. My intention to raise complaints with the Better Business Bureau (BBB) and the Department of Insurance (DOI) was met with indifference, highlighting the lack of professionalism and accountability. This experience stands as the worst I have encountered in dealing with service providers. I strongly caution against considering this insurance office for your needs. Their unethical conduct, misinformation, and overall lack of integrity tarnish the reputation of the industry. Seek out alternatives that prioritize honesty and customer respect."